Automatic Client Feedback & Review Generation

ReviewTree helps Veterinary Practices to track client experience and KPI data, boost staff morale & retention and increase referrals & online reviews.

We support local veterinary-related charities and Angel Funds to get more of your satisfied clients to recommend you to others.

 

Online Reviews & Recommendations

Get more of your happy clients recommending you online on top sites like Google, Facebook, Yelp and others. Catch unhappy clients before they complain publicly and reduce negative reviews.

Staff Morale & Accountability

Share client feedback with staff to show them how much their clients appreciate them and enhance staff accountability.

Client Feedback & Satisfaction Score

Find out what your clients appreciate most and what they’d like to see improved. Track how they found you and who has referred the most people to you. Measure client satisfaction and Net Promoter Score.

100% Automatic - No Extra Work!

Never miss a chance to follow up with clients on their visit. Set frequency and appointment types to collect feedback and reviews from Automatically. Instant notification of unhappy clients & scheduled reports and recaps.

Case Study & Results - ZippiVet

Frequently asked questions

ReviewTree can process donations to any Charity listed HERE.

Your client contact information is ONLY allowed to be used to generate feedback & reviews for your practice. It is NEVER used for any other purpose nor shared with any 3rd party.

No, the default setting does not allow that to avoid survey fatigue. Clients would get a request for feedback, and a follow up, after completing their first Visit Type that matches one of your selected types.

You can set the delay for when they are eligible to be surveyed again.  Once per month, once every 3 months, etc.

Yes, clients are asked if they would be willing to allow their comments to be seen publicly on review sites and on your website. If they say “No” their comments go back to you privately. 

No. The platform pulls in the ‘post a review’ element from most sites so they can post their review without leaving the feedback portal. If a review site only allows registered users to post reviews, the client will need an account. However, they will not need to login as their stored credentials are used to authenticate them.

Reviewtree automatically channels client feedback to the top sites where the client can post. If they do not have accounts on top sites, they are connected to sites that do not require a login to post a review, such as BBB or VetRatingz.com

All 4 or 5 Star Reviews from most review sites or Survey Responses can get published automatically to your website. If you choose a subscription that does not include the automatic website publication it can be included for an additional $25 per month.

Yes.  Alerts and reporting can be customized by satisfaction score, location, department, or provider.

Yes.  Client responses can be organized by Location, Department, or Provider via scheduled reporting.

By default, the system will not send to Client’s if their pet passes away. You have the option to enable this and set the delay for how many days to wait before asking for feedback.

Testimonials

" Before integrating ReviewTree with our ezyVet account we used another (manual) system to generate reviews. We saw a 10x of responses and reviews with a lot less work for our staff. We now never miss a chance to get feedback. Staff accountability and morale is also higher as every day they see our client’s feedback about their work. We also identify client issues a lot faster and can provide better service with ReviewTree."
"As a specialty & teaching hospital our practitioner’s see the most extreme cases. Our providers are World-Class and their cost is more than a general practitioner. However, our online ratings did not reflect the quality of our care. Reviews were more negative than appropriate & mostly focused on the cost of care. After we added ReviewTree, more of our happy clients started recommending us to others. We saw a dramatic increase in positive reviews for our practice. Our average online ratings went from 2.3 to 4.6 as more positive client’s shared their experiences."
Academic Veterinary Hospital
"Before using ReviewTree we had some untrue / unreasonable negative reviews on Yelp and Google that really hurt our practice. Our new clients virtually dropped to ZERO as the first thing people saw were false ‘reviews’ that we could not get removed. ReviewTree saved the day! They were able to get the false negative reviews removed and our positive reviews shot up dramatically. We now get more new customers from ReviewTree than any other channel. Totally turned around our practice!"
Somers Veterinary Hospital
"Quartet Veterinary Specialty & Emergency Hospital is a small animal referral hospital in Cary NC. We have been working through various feedback campaign tools for the past 3 years and the integration with ezyVet and ReviewTree has been fantastic. The response rate from our clients is very high and the best part is we know that we are consistently asking every client at the same time interval from their visit. As a management tool we are able to get real customer feedback and have been able to track how the changes we make impact overall client satisfaction. This is information we were missing in the past."
Quartet Emergency Veterinary Hospital

Choose the perfect plan

Whether your just want to collect client feedback, grow your online reviews, or maximize your exposure online, ReviewTree has a plan to fit your needs. Discounted pricing for practices with multiple locations. Save 10% on annual payment

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