Automatic Client Feedback & Review Generation

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ReviewTree helps Veterinary Practices to track client experience and KPI data, boost staff morale & retention and increase referrals & online reviews.

We support local veterinary-related charities and Angel Funds to get more of your satisfied clients to recommend you to others.

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Online Reviews & Recommendations

Get more of your clients to share their feedback  on top sites like Google, Facebook, Nextdoor and others.
Get notified of unhappy clients so that you can resolve their issues quickly.

Staff Morale & Accountability

Share client feedback with staff to show them how much their clients appreciate them and enhance staff accountability.

Client Feedback & Satisfaction Score

Find out what your clients appreciate most and what they’d like to see improved. Track how they found you and who has referred the most people to you. Measure client satisfaction and Net Promoter Score.

100% Automatic - No Extra Work!

Never miss a chance to follow up with clients on their visit. Set frequency and appointment types to collect feedback and reviews from Automatically. Instant notification of unhappy clients & scheduled reports and recaps.

The greatest benefit is getting feedback from clients without our staff members having to solicit it. We were getting Google reviews on our own but I think Review tree definitely bumped that number up greatly! Review Tree has simplified the process of requesting feedback from clients by completely automating and taking it out of our hands. There are some areas that I think could use improvement (for example responding to reviews via email isn't always the smoothest process) but overall it is a great resource for us.
Jenna BurtUpper Arlington Vet Hospital
Jenna Burt
It allows feedback directly from the client from a perspective of being asked versus waiting for them to write a review. Overall, this has been really valuable for us. It allows to see the good, bad and the in between from the client's perspective and the suggestions from clients have been taken into consideration as well. Since we started letting clients back in the building, one suggestion was for staff to wear name tags. We got so used to not wearing them that just forgot about it untilit was mentioned. We now have all started wearing them again. Staff recognition has been great!
Robyn RubadoCharleston Vet Referral Center - Specialty
Robyn Rubado
ReviewTree has generated great results. We are able to increase employee accountability when it comes to improving the client experience. I love the integration with ezyVet. The increase in google reviews has been a pleasant surprise. We plan to continue our partnership with Review Tree for the long term. Surprise insights
David JuarezAnimal Care Clinic
David Juarez
Getting lots of online reviews that are positive and learning of any negative feed back from clients before it becomes an issue It has been very helpful and getting positive online reviews. The portal is easy to use. surprise insights in to negative experiences clients may have but don't bring up
Andrew RosenbergAnimal Dermatology & Allergy Specialists
Andrew Rosenberg
Ease of getting feedback, especially the negative ones Overall it has been a positive thing to have as part of our practice management software. The time difference between Australia and the US is a bit tricky but doable. Nice that positive feedback is received for all staff, not just the ones that make a fuss
Gina MickeClaremont Vet Hospital
Gina Micke
Increased client interaction Increased reviews, feedback from clients that we can act upon. Would like to see more reviews turn into Google reviews. Not unexpected but good to have more reviews to share with our team during weekly meetings
Kat BasyePenny Paws Animal Clinic - Ft Worth
Kat Basye

Case Study & Results - ZippiVet

Increasing one of our clinic's Google rating from 3.9 to 4.2. Now it's at 4.6! I have found Review Tree to be easy to use, and it has generated so many good reviews for us on Google.
Heidi BreneganAnimal Emergency & Referral Center of Minnesota - St Paul
Heidi Brenegan
Staff morale was a surprising benefit. It has been a great tool for continually improving our practice and in encouraging the staff. Surprise insights- nice to have the client perspective
Alison SmithVVC - Fredericksburg
Alison Smith
Really Lifted Morale. We are able to focus on more positive people rather than just hearing the negative. This is an awesome way to keep hearing from clients in real time. staff morale
Christopher MayellGoodna Veterinary Surgery
Christopher Mayell
Automating the sending of reviews in an attractive and functional format. It has been very good.
Kevin ByrneAllergy Ear and Skin Care for Animals
Kevin Byrne
Getting insight into what our clients really think of our service. We have loved review tree. It has significantly increased our Google review listing.
Daniel ShultsezyV - Quartet Veterinary Hospital - Rehab
Daniel Shults
Lots of positive online reviews. So far, it is an easy, intuitive system.
Sophia PilkiewiczezyV - Cornell University Veterinary Specialist - Trial 04/9/2021
Sophia Pilkiewicz
The speed of getting feedback from our clients. Y'all have been really helpful and we appreciate the speed things get dealt with.
Tim WheatonAlicia Pet Care Center
Tim Wheaton
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Frequently asked questions

No, the default setting does not allow that to avoid survey fatigue. Clients would get a request for feedback, and a follow up, after completing their first Visit Type that matches one of your selected types.

You can set the delay for when they are eligible to be surveyed again.  Once per month, once every 3 months, etc.

Yes, clients are asked if they would be willing to allow their comments to be seen publicly on review sites and on your website. If they say “No” their comments go back to you privately. 

Reviewtree automatically channels client feedback to the top sites where the client can post. If they do not have accounts on top sites, they are connected to sites that do not require a login to post a review, such as BBB or VetRatingz.com

Yes.  Alerts and reporting can be customized by satisfaction score, location, department, or provider.

Yes.  Client responses can be organized by Location, Department, or Provider via scheduled reporting.

By default, the system will not send to Client’s if their pet passes away. You have the option to enable this and set the delay for how many days to wait before asking for feedback.

Testimonials

" Before integrating ReviewTree with our Instinct account we used another (manual) system to generate reviews. We saw a 10x of responses and reviews with a lot less work for our staff. We now never miss a chance to get feedback. Staff accountability and morale is also higher as every day they see our client’s feedback about their work. We also identify client issues a lot faster and can provide better service with ReviewTree."
ZippiVet
"As a specialty & teaching hospital our practitioner’s see the most extreme cases. Our providers are World-Class and their cost is more than a general practitioner. However, our online ratings did not reflect the quality of our care. Reviews were more negative than appropriate & mostly focused on the cost of care. After we added ReviewTree, more of our happy clients started recommending us to others. We saw a dramatic increase in positive reviews for our practice. Our average online ratings went from 2.3 to 4.6 as more positive client’s shared their experiences."
Academic Veterinary Hospital
"Before using ReviewTree we had some untrue / unreasonable negative reviews on Yelp and Google that really hurt our practice. Our new clients virtually dropped to ZERO as the first thing people saw were false ‘reviews’ that we could not get removed. ReviewTree saved the day! They were able to get the false negative reviews removed and our positive reviews shot up dramatically. We now get more new customers from ReviewTree than any other channel. Totally turned around our practice!"
Somers Veterinary Hospital
"Quartet Veterinary Specialty & Emergency Hospital is a small animal referral hospital in Cary NC. We have been working through various feedback campaign tools for the past 3 years and the integration with Instinct and ReviewTree has been fantastic. The response rate from our clients is very high and the best part is we know that we are consistently asking every client at the same time interval from their visit. As a management tool we are able to get real customer feedback and have been able to track how the changes we make impact overall client satisfaction. This is information we were missing in the past."
Quartet Emergency Veterinary Hospital

Choose the perfect plan

Whether your just want to collect client feedback, grow your online reviews, or maximize your exposure online, ReviewTree has a plan to fit your needs. Discounted pricing for practices with multiple locations. Save 10% on annual payment