Steps to create API Key for Provetcloud / ReviewTree integration

Requesting an API Key for ReviewTree can be done from within the Provetcloud  application.

• To start, log into Provetcloud and go to the bottom left corner to access the Help Center for “Support”.
• Click on ‘Ask a Question”
• Select ‘Submit a Ticket’
• Then select ‘EMR Integrations’
• Select ‘API Access’ from the options.

You can now create a ticket related to your integration request. Once your ticket form has been created, enter the information below in your ticket.

• Select ReviewTree from the list of Integration Partners and have API Keys sent to Support@ReviewTree.com

This will allow Provetcloud  to send the API Keys to ReviewTree where we will link your Services data so you can select which ‘Services’ should trigger a survey request.  It typically takes 2 to 3 business days for an API Key to be generated. 

Adding ReviewTree to your Instinct account will NOT start sending messages to your clients.

After the Instinct integration file is added to your ReviewTree account, the next step will be to select the types of Services to survey, and how often.

Next we will build a custom client feedback portal for your practice.

Only after you’ve reviewed and approved all steps and communications will the client communication channel be “turned on”.

Nothing goes out until you approve.

ReviewTree can process donations to any Charity listed HERE.

Your client contact information is ONLY allowed to be used to generate feedback & reviews for your practice. It is NEVER used for any other purpose nor shared with any 3rd party.

No, the default setting does not allow that to avoid survey fatigue. Clients would get a request for feedback, and a follow up, after completing their first Visit Type that matches one of your selected types.

You can set the delay for when they are eligible to be surveyed again.  Once per month, once every 3 months, etc.

Yes, clients are asked if they would be willing to allow their comments to be seen publicly on review sites and on your website. If they say “No” their comments go back to you privately. 

No. The platform pulls in the ‘post a review’ element from most sites so they can post their review without leaving the feedback portal. If a review site only allows registered users to post reviews, the client will need an account. However, they will not need to login as their stored credentials are used to authenticate them.

Reviewtree automatically channels client feedback to the top sites where the client can post. If they do not have accounts on top sites, they are connected to sites that do not require a login to post a review, such as BBB or VetRatingz.com

All 4 or 5 Star Reviews from most review sites or Survey Responses can get published automatically to your website. If you choose a subscription that does not include the automatic website publication it can be included for an additional $25 per month.

Yes.  Alerts and reporting can be customized by satisfaction score, location, department, or provider.

Yes.  Client responses can be organized by Location, Department, or Provider via scheduled reporting.

Currently no. They will appear in your ReviewTree dashboard.  

By default, the system will not send to Client’s if their pet passes away. You have the option to enable this and set the delay for how many days to wait before asking for feedback.

To remove ReviewTree from your Provetcloud  account simply disable it from your Provetcloud integration settings.